FAQ
📦 Orders & Shipping
Q1: How long will it take to receive my order?
A: Delivery timing depends on your location and the shipping option available at checkout. Estimated delivery details are shown during checkout where available.
Q2: Where do you ship?
A: Yeaday Australia currently ships to eligible addresses within Australia.
Q3: Are there any extra shipping charges?
A: Shipping fees are calculated at checkout based on your order and delivery address.
Q4: Can I change my shipping address after placing an order?
A: Please contact us as soon as possible through our Support Center or at customersupport@yeaday.com. Once your order has shipped, we may not be able to make changes.
🔁 Returns & Refunds
Q5: What is your return policy?
A: Eligible items may be returned within 30 days from the date of delivery. Please refer to our Refund Policy for details.
Q6: How do I start a return?
A: Contact us through our Support Center or email customersupport@yeaday.com for assistance.
Q7: When will I get my refund?
A: Refunds are processed after we receive and inspect the returned item(s). Timing may vary depending on your payment provider.
Q8: Can I return bulk or wholesale orders?
A: Bulk purchases and wholesale orders may have different return conditions. Please contact us before placing a bulk order if you have questions.
🧴 Product Information
Q9: Are your products eco-friendly?
A: We aim to curate practical home products with responsible materials and durable everyday use in mind. Product-specific details are provided on each product page where available.
Q10: How should I care for my product?
A: Care instructions are provided on each product page and on the packaging. Please follow them for best results.
💳 Payment & Account
Q11: What payment methods do you accept?
A: We accept secure payment options listed at checkout.
Q12: Do I need an account to place an order?
A: You can check out as a guest where available. Creating an account can help you view orders and manage account details.
❓ Other Questions
Q13: My item arrived damaged. What should I do?
A: Please contact us promptly with photos and your order details so we can help review the issue.
Q14: How can I contact customer support?
A: Visit our Support Center or email us at customersupport@yeaday.com.