Refund policy

Returns and Refunds Policy

We want you to be satisfied with your purchase. You may request a change-of-mind return within 30 days of delivery if the item is unused, in its original condition, and returned with its original packaging and accessories.

To start a return, contact us at customersupport@yeaday.com with your order number and the reason for return. Proof of purchase from our store is required.

Customers are responsible for return shipping costs for change-of-mind returns unless we agree otherwise. Original shipping fees may not be refundable for change-of-mind returns.

This policy does not limit your rights under the Australian Consumer Law. If an item is faulty, damaged, unsafe, not of acceptable quality, or not as described, we will provide a remedy as required by law. Depending on the issue, this may include a repair, replacement, refund, or other remedy.

Once we receive and inspect an approved return, any refund will be processed to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the refund.

Bulk orders, wholesale purchases, and gift cards may not be eligible for change-of-mind returns, but this does not affect any rights you may have under the Australian Consumer Law.

Seller: HOORAY AUS PTY LTD (ABN 38 672 050 403), 209 Carinish Road, Clayton Victoria 3168, Australia.