Returns & Refunds

We hope you love your Yeaday purchase. If you’ve changed your mind or something isn’t quite right, we’re here to help you find the next step.

Changed your mind?

You’re welcome to request a change-of-mind return within 30 days of delivery.

Please keep your item unused, unwashed and in its original condition, with its packaging, accessories and any included parts. Opening the shipping box to take a look is absolutely fine.

For bedding, pillowcases and mattress protectors, change-of-mind returns are welcome when the items haven’t been slept on, washed or otherwise used. For appliances, please check that the item suits your needs before adding water, preparing food or putting it into use.

These conditions apply only to change-of-mind returns. They don’t limit your rights if a product is faulty or otherwise fails to meet an Australian Consumer Law guarantee.

Let’s get your return started

Contact us through our Contact page or email customersupport@yeaday.com with your order number, the item and a brief description of the reason for your return.

If you can’t find your order number, let us know — we can help you identify suitable proof of purchase.

We’ll confirm the next steps and the correct return address. Please wait for those instructions before sending anything back.

For an approved change-of-mind return, please hand the parcel to the carrier within 14 calendar days of receiving approval and the complete return instructions. It doesn’t need to arrive within that time. If you need more time, please contact us before the deadline.

Delays while waiting for our instructions, a label or an agreed collection won’t count against you. Larger items will follow the collection date agreed with our team.

Return shipping

For change-of-mind returns, you’ll cover the return shipping cost. Please use a tracked service for smaller parcels and keep your proof of postage.

For larger items, contact us before booking transport. We’ll help confirm a suitable arrangement and explain any proposed collection cost before you agree to it.

Original delivery charges aren’t refundable for change-of-mind returns.

We don’t charge a restocking fee.

Faulty, damaged or incorrect items

Please get in touch so we can understand what happened and help resolve it. Photos may help where practical, and you don’t need the original packaging to seek help with a faulty product.

Under the Australian Consumer Law, you’re entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage. You’re also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

We may need to assess the item to determine the appropriate remedy. If a problem is confirmed, we’ll cover reasonable return shipping costs. For faulty items that are large, heavy or difficult to remove, we’ll arrange collection or cover the appropriate transport costs.

Your consumer guarantee rights aren’t limited to our 30-day change-of-mind window or the 14-day return-dispatch period.

When will I receive my refund?

After we receive and inspect an approved return, we’ll process the refund to your original payment method within 7 business days and let you know when it’s been issued.

If we confirm that the item doesn’t need to be returned, we’ll explain the refund arrangements directly. Your bank or payment provider may need additional time to show the funds in your account.

Exchanges and special purchases

For a change of mind, we don’t currently offer direct exchanges. Our team can help you understand your return and new-order options.

Ordinary sale items and retail orders containing multiple items follow this policy. Any different change-of-mind terms for clearly marked Final Sale items, custom purchases or separately agreed wholesale orders will be explained before purchase.

Gift cards aren’t eligible for change-of-mind returns. These exclusions don’t remove any rights you have under the Australian Consumer Law.