Privacy policy

Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how HOORAY AUS PTY LTD (ABN 38 672 050 403), the operator of the Yeaday Australia online store, collects, uses, stores, and discloses personal information when you visit au.yeaday.com, place an order, contact us, or use our Australian online store.

Seller and store operator: HOORAY AUS PTY LTD. Contact email: customersupport@yeaday.com. Physical address: 209 Carinish Road, Clayton Victoria 3168, Australia.

Personal information we collect

We may collect personal information that you provide directly, including your name, email address, phone number, billing address, shipping address, order details, payment confirmation information, account details, customer service messages, return requests, and any other information you choose to send to us.

We may also collect information automatically when you use the site, including device information, browser information, IP address, pages viewed, items added to cart, checkout activity, and cookie or similar technology data.

How we use personal information

We use personal information to operate the store, process payments, fulfil orders, arrange shipping, provide order updates, handle returns and refunds, respond to support requests, prevent fraud, improve our products and services, comply with legal obligations, and send marketing communications where permitted or with your consent.

Disclosure to service providers

We may disclose personal information to service providers that help us operate the store, including Shopify, payment providers, fraud prevention tools, fulfilment and shipping providers, analytics providers, marketing tools, customer support tools, professional advisers, and other vendors that process information for the purposes described in this policy.

Shopify

Our store is powered by Shopify. Information you provide through the store is processed by Shopify and may be handled in accordance with Shopify privacy practices. You can read Shopify consumer privacy information at https://www.shopify.com/legal/privacy/app-users and manage certain Shopify privacy choices at https://privacy.shopify.com/en.

Cookies, analytics, and marketing

We and our service providers may use cookies and similar technologies to keep the site working, remember preferences, measure site performance, understand shopping activity, and support advertising or marketing. You can manage browser cookie settings through your browser. Some site features may not work correctly if cookies are disabled.

International handling of information

Because we use Shopify and other service providers, personal information may be transferred to, stored in, or processed in Australia, Hong Kong, the United States, Canada, or other countries where we or our service providers operate.

Retention and security

We keep personal information for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, tax, accounting, reporting, dispute handling, and legal compliance. We use reasonable administrative, technical, and organisational measures to protect personal information, but no online service can guarantee perfect security.

Access, correction, and choices

You may contact us to request access to or correction of personal information we hold about you. You may also unsubscribe from marketing emails by using the unsubscribe link in those messages. We may need to verify your identity before responding to a request.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date.

Contact and complaints

If you have questions, requests, or complaints about privacy, contact HOORAY AUS PTY LTD at customersupport@yeaday.com or at 209 Carinish Road, Clayton Victoria 3168, Australia. We will review and respond to privacy requests within a reasonable time.